Logo
Kive

Kive Subscription Service Payment and Refund Policy

Welcome to the subscription service provided by Kive (hereinafter referred to as "this service"). To protect your legitimate rights and clarify the matters related to payment and refunds during your use of this service, we have formulated this policy. Please read this policy carefully before using the service. By using this service, you are deemed to have fully understood and agreed to all the contents of this policy.

I. Payment Related

(I) Payment Methods

This website supports multiple payment methods, including but not limited to credit cards (Visa, Mastercard, etc.), debit cards, and third‑party payment platforms (such as Alipay, WeChat Pay, etc.). You may choose any available payment method to complete your purchase.

(II) Payment Process

  1. Register and log in to your account, then select the desired subscription plan;
  2. Confirm the plan and related information, and click the "Pay" button to proceed to the payment page;
  3. Follow the prompts to complete the payment. After a successful payment, the system will automatically grant the corresponding membership permissions.

(III) Subscription Plans and Fees

This website offers several Kive membership plans (such as Basic, Pro, and Team), each with different features and usage limits, including but not limited to: AI recipe creation/analysis, ingredient substitution suggestions, nutrition analysis, image generation for dishes, shopping‑list generation, and community features. The specific plan details and prices are displayed on the relevant pages. We may adjust plans and fees according to market conditions and service costs; any updates will be announced on this website and take effect from the date of publication. If you do not accept an adjustment, you may cancel your subscription at any time.

(IV) Invoice Issuance

If you need an invoice, please contact us via the email listed on this website (email: [email protected]) after a successful payment and provide relevant invoicing information (such as company name, taxpayer identification number, etc.). We will issue and send the invoice within 7 working days after receiving your application and information (electronic invoices will be sent to your email).

II. Refund Related

(I) Refund Situations

  1. If you are unable to use the Kive membership service normally due to technical malfunctions or service errors on this website, and we fail to fix the issue within 24 hours of receiving your feedback, you have the right to apply for a refund;
  2. If you have not used any membership features after subscribing (including but not limited to AI recipe generation/analysis, image generation, ingredient substitution, shopping‑list generation, or credit consumption), and the subscription period has not exceeded 7 days, you may request a refund. A handling fee of 5% will be deducted;
  3. Other refundable situations stipulated by applicable laws or agreed upon by both parties.

(II) Non‑refundable Situations

  1. You have already used any membership features, such as AI recipe creation/analysis, image generation for dishes, ingredient substitution, shopping‑list generation, or consumed any credits;
  2. You are unable to use this service due to reasons attributable to yourself (for example, account information leakage, operational errors, or device/network issues);
  3. Your refund request is based on subjective reasons unrelated to the service quality, such as "dislike of results" or "not satisfied with recipes/images";
  4. The request exceeds the time frame specified in the refundable situations above.

(III) Refund Process

  1. If you meet the refund conditions, please contact us via the email provided on this website (email: [email protected]) and submit a refund request with the reason and order information;
  2. We will review your application within 3–5 working days after receiving it;
  3. Upon approval, we will refund the amount to your original payment method. The arrival time is subject to the processing schedules of banks or third‑party payment platforms.

(IV) Refund Restriction

Each order can only be refunded once. If your refund request is not approved, we will explain the reason to you.

III. Other

  1. This policy is a supplement to the terms of the Kive membership subscription service and has the same legal effect as other related terms.
  2. We may modify this policy based on changes in laws and regulations or business development. The revised policy will be published on this website and will take effect from the date of publication. If you disagree with the revised policy, please stop using the service immediately; continuing to use the service will be deemed acceptance of the revised policy.
  3. If you have any questions, opinions, or suggestions regarding this policy, please contact us at: [email protected].

This policy will come into effect on January 30, 2025.